Terms & Conditions

We do everything in our power to make our customers happy with their purchase in our online store. When placing an order, our specialists are always ready to answer your questions about the size and quality of our goods. But we understand that in some cases you may want to return your purchase for various reasons.


If you are not completely happy with your purchase, please let us know the reasons for the return and we will take all measures so that next time you will not be disappointed again.


If, for any reason, you need to exchange or return your purchase, please contact us within 14 days of receiving the product. Return of goods is possible only if the goods received by us are in excellent condition, have the original labeling and packaging. Compensation for goods is made within 3 banking days. We strongly recommend all customers to carefully check the goods upon receipt at the Nova Poshta branch and in case of damage to the packaging, inform the store manager about it. If you find a product defect upon receipt of the order, please notify our specialist and we will issue a return of the goods. Payment for the delivery of defective goods at the expense of the Krisstel company. Cash compensation within 3 banking days.


Enjoy your shopping!

Best regards, Krisstel shop on-line team


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